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| About Make pure dolls |
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Q.Aren't there any taller dolls ?
A.We are sorry we don't offer any taller dolls. If the dolls were taller then they would be too big for the international shipping limit.
Q.Is there an option of mouth hole???
A.We are sorry for that we don't have the custom opetion of mouth hole. However, Ecstacy has oral function.
Q.Can I desgine the doll on my own? For example, skin color, body size etc…
A.At this point, it is difficult to customise the body size or skin color.
Q.How soft is the doll?
A.The doll is as soft as human skin.
Q.Does Pure Doll Mini Series have love hole or an insert for the doll?
A.They don't have love hole or insert. You can buy the love hole as optional choice.
Q.Is it possible to order different head at a different time in the future?
A.Yes, it will be possible to buy a separate head later in the future if you wish.
Q.What is the differences between Real tomomi and original tomomi?
A.The Real Tomomi is much more realistic than the orginal Tomomi. Her face has been improved greatly and she looks very life-like!
Q.How much is anus orifice opetion?
A.It is JPY5,000.
Q.Are Ami, Nanami, and Kurumi still available?
A.Yes, they are still available. It was just not listed on our webpage. Please send a mail or fax, when you order them.
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| About accesories |
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Q.If I buy a wig from another company, will it fit the head of your dolls?
A.Our wigs are made to fit our dolls, so other company's wig doesn't fit to our doll.
Q.Does the doll have an anal orifice?
A.There is no anal orifice on any of the dolls we offer, but it is possible to add it.
Q.What kind of lingerie set (JPY6,000) is this on the order form of Pure
Doll Love?
A.It is the set of a panty and camisole and the undergarments for the doll.
Q.Are there any options available on these dolls?
A.As custom options, it is possible to add anal orifice.
Q.How deep is the standard love hole?
A.The love hole depth is about 15cm.
Q.What is “Wig/1 set”?
A.It means a wig come with the doll.
Q.What does Inner Cloth mean?
A.Inner cloth means under wear which is camisole and panty.
Q.Are any clothes included?
A.Any clothes are not included.
Q.When will clothes be avaliable at accessories page?
A.We are now selecting clothes to sell, so please be patient for a moment.
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| About payment method |
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Q.I would like to pay by PayPal, is it possible?
A.Sorry,Bank transfer only.
Q.Can I pay by credit card?
A.We accept only bank transfer. We are sorry for the inconvenience.
Q.Can I pay by Money order?
A.We would be most grateful if you could use the bank transfer.
Q.Can I pay in installments ?
A.We are very sorry but we cannot accept install payments. We must receive the total amount in one time in advance in order to proceed with production of the doll.
Q.Is it possible to make payment in Euro?
A.We are sorry but we must receive the total in Japanese YEN. When you
make your bank transfer you should be able to ask your bank to make the
payment in Japanese Yen. They will give you the equivalent in Euros.
Q.When I pay for the order, how will you know that payment was received from me?
A.When you pay for your order. We will be able to know who you are and what you are paying for by your name on the account. After you pay, could you scan or Fax the bank transfer receipt to us? That will be the best way to confirm your payment with us.
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| About Delivery method |
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Q.Can you ship by Syrface?
A.We only send by AIR.
Q.Will I get a message before I get the delivery?
A.Yes, we will send a letter of dispatch on the day of shipment. Air srvide
comes with a tracking number, which we will also send to you by email.
This way you will be able to track the package all the way from Japan to your doorstep.
Q.How is the box labeled?
A.The label will read "Doll & Doll Accessories".
Q.Do you know how much custom fee will be?
A.We are very sorry but due to the wide variation in tariff duties and taxes, We are not able to quote the costs for your country. Please check with your local customs agent.
Q.After payment is received, what is the process and how long until I might receive her?
A.After payment is confirmed, production will begin for your doll. It generally
takes up to one month for completion. After completion we will ship it
to you by Air service. Which is quite quick. Air service usually takes
3 days, but since the size is large, it could take up to a week.
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| Others |
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Q.Can I visit the production plant?
A.I'm sorry, no one in the production plant speaks English.
It is quite small and not open for public viewing. Although, there are plans for a show room in the future.
Q.Is there a way of contacting the manufacture directly?
A.We handle all of the manufactures international orders. You may direct all of your questions to us.
Q.Why you cost more and charge more for shipping than the price of the original doll page?
A.We handle the maker's international sales.
The website you are referring to is for strictly domestic sales in Japan.
Therefore the prices are different and set by the maker.
Q.Is it possible to change my order?
A.It is possible to change your order until you settle the payment. After we confirmed your payment, you cannot change the order.
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