 |
Product requests |
|
 |
What items can I order via Ooh!Japan ? |
|
 |
You can order any items on the Japanese market except these items which are forbidden to export.
However, in some cases we may not be able to find seasonal or rare items, or find items before your requested deadline.
Please contact us for specific details.
Find more information at Items which cannot be deliveredoverseas & About overseas delivery.
|
|
|
Can I order items which cannot be found on internet shopping sites? |
|
|
You can order any items on available in Japan market except these items
which are forbidden to export.
However, there are cases we may not be able to find the items which are rare, limited in one season or before your required deadline.
Please contact us for specific details.
Please check
Items which cannot be delivered to overseas
about Import Restrictions from country to country.
|
|
|
How can I change the quantity? |
|
|
Please use the Contact Form to change the quantity before delivery.
You might be charged for re estimating, replacing an order or in some other cases. Please contact us for further details.
You cannot change any details of your order after dispatch. You have to make a new order to increase the quantity.
|
|
|
Can I add the item after placing an order? |
|
|
Please use the Contact Form to add the item. There may be a delivery delay. We appreciate your understanding.
However, the additional items after dispatch will be treated as a new order. |
|
|
Do you have a support service via telephone? |
|
|
Yes, we provide telephone support service in Japanese, and English.
Please contact us at:
+81-6-6531-2033
("Ooh! Japan " business hour / in Japan time; 9:00 am - 6:00 pm )
|
| |
|
|
Items you can import |
|
|
Can you deliver valuable articles such as Jewelry? |
|
|
Yes, we can deliver valuable articles.
However, you cannot choose the delivery method for those items.
Also, valuable articles must be covered by special insurance policy.
|
|
|
Can you deliver large quantity items or oversize items? |
|
|
Yes, we can.
Due to the size and the weight of your order, we deliver them via a different delivery method. Please contact us for specific details.
|
|
|
Can you deliver frozen or fresh food? |
|
|
We are very sorry that we are unable to deliver those items.
|
|
|
Is it possible to deliver an instrument overseas? |
|
|
Yes, it is possible.
We can deliver musical instruments such as guitars, keyboards, drum sets.
We can deliver a wood base for a guitar etc. However, there are special
cases we may not be able to deliver some instruments made of leather. Please
use the Contact Form for specific details. |
| |
|
|
Delivery methods |
|
|
Can you send the products via ship? |
| |
|
Ooh! Japan recommends using a fastest delivery method such as EMS or SAL.
We do not deal with small sea mail parcels.
The sea mail is only available for large items, over-weight items or some
special items that cannot be sent by airmail. |
|
|
Do you open the packages? |
|
|
No, we do not.
Only in special cases we may open the package to check the quantity, color, quality, pattern, number, etc.
We will not especially open or check any package if you wish not to do
it. |
| |
|
|
Package delivery |
|
|
How long does it take for the goods to be delivered? |
|
|
Usually, it takes 2-4 days via EMS , and 2-3 weeks via SAL, from the date dispatched.
However, the delivery dates are variable from country to country.
Please check Delivery To Overseas for specific details. |
|
|
Can I track my parcel? |
|
|
Yes, you can.
You can track EMS parcels with their online tracking service. Please check Track and Trace. However, online service is not available for SAL parcels. Please use the Contact Form if your parcel is delayed. |
| |
|
|
Service fee |
|
|
Do I have to pay for your quotation? |
|
|
We provide free consultation and quotations.
Please do not hesitate to contact us for out advice.
|
|
|
How much is the service commission? |
|
|
The commission fee varies according to the prices of the items. Please check here for more details.
|
|
|
How much does it cost to purchase via "Ooh!Japan "? |
|
|
Please check Prices.
However, the recipient must pay all customs. The tax fee varies from country
to country.
See Custom for further information.
|
| |
|
|
Payment methods |
|
|
When is the payment deadline? |
|
The payment deadline is 7 days ( Japan time) after you receive our confirmation e-mail.
Please use the Contact Form if your payment is delayed. Otherwise, your order will be canceled automatically after 7 days.
* Our e-mail might not be able to reach you if you are using a free e-mail account. If you don't receive our confirmation e-mail, please contact us as soon as possible.
|
|
|
How can I change the payment method on the Request Form? |
|
|
You can change the payment method only before the payment is made.
Please check our e-mail quotation for more information about payment.
|
| |
|
|
Cancellation and return |
|
|
How can I cancel my order? |
|
Please use the Contact Form before the payment is made.
However, once the payment is made, you cannot cancel it.
|
|
|
How can I return or exchange items? |
|
|
We do not return or exchange the products.
Please find more details at Return and exchange.
|
| |
|
|
Internet issues |
|
|
I cannot open the designated web page. |
|
You may not be able to visit the websites in an environment where gSSLh web pages can not be accessed.
In this case, please check the information about gSSLh.
gSSLh target pages are; customer registration, customer center, log in, order etc.
|
|
Other errors. |
|
Please click "return" button and repeat the same operation.
If you still can not visit the page, it is easier for you to access to Contact Form and inform us of the specific error details. |
|
I haven't received any e-mails for quotation or confirmation. |
|
We will confirm your purchase detail via e-mail after the delivery.
Please contact Contact Form if do not receive a confirmation e-mail from us.
However, our e-mail might not able to reach it you are a free e-mail user. In this case, please open a new e-mail account at a different service provider.
|
| |
|
|
Delivery |
|
|
I haven't received the parcel. |
|
In this case, please access to the Contact Form.
* Reasons the parcel is delayed.
* The parcel has been held or confiscated at customs.
* The recipient was absent when the parcel was delivered. In this case, the parcel will be re-delivered.
* Deliverer's mistake.
* A mistake made at the time of placing the order or the delivery.
|
|
The parcel is damaged. |
|
Please contact the local delivery office and Ooh! Japan within 24 hours
of receiving the parcel. (The relevant authorities will no longer take
responsibility for parcels after 24 hours.)
You can get an indemnity from your insurance company if it is admitted as "damaged during delivery" by the delivery authority and the insurance company.
Please send gOoh! Japanh the order number, item name, and description of the damage via the Contact Form
|
|
|
The parcel has been held by the custom authorities. |
|
If so, you will be contacted by the custom authorities. (Sometimes they do not contact you first.)
The main reasons that your parcel cannot pass through the customs.
* Your parcel contains illegal items.
* The local customs authority cannot find the attached invoice.
* The local customs authority intends to check the specific detail (material etc.) of your parcel.
We notify the exact inquiry items to custom authority before delivery.
To avoid unnecessary trouble with custom clearance, please confirm that your order does not include any illegal items.
The recipient takes full responsibility for any trouble with custom clearance, such as penalties or confiscation, at your end.
Import restrictions vary from country to country.
In some cases, items cannot pass through customs at the destination country
even though they are legal to export from Japan.
Please check for local customs authority in advance.
Please check Items Cannot Be Purchased for information on import restrictions.
Please check Custom for information on custom authorities from country to country.
|
|
|
The item I have received is not the item I ordered. |
|
|
We check every item from the appearance since we receive them from the shop.
If such mistake happens by any chance, please contact us at Contact Form within 1 week since you have received the parcel. We will exchange or return the item in urgent. However, we can not exchange or return used items.
Please check
Return and exchange.
for more information.
|
| |
|
|
Other inquiries |
|
|
Can you ensure that my personal information will be protected? |
|
Our service is covered in high security system to protect customer's privacy.
Your personal information will not be distributed to a third party.
We mostly contact with other relevant authorities via e-mail under a high security exclusive form in our system. You can trust us with your privacy. |
| |
|
